Senior Associate – Resilience Management
| Company | Gemini |
|---|---|
| Location | Washington, USA, California, USA, New York, NY, USA |
| Salary | $120000 – $168000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Advanced expertise of typical technology support frameworks. Eg ITSM, ITIL
- Advanced expertise in Google Suite, including the use of macros, complex formulas, and automation techniques and BI tooling. Eg. Looker
- Advanced expertise of ITSM tooling, processes and reporting, eg. Jira, Rootly (incident-Problem Management tool), Service Catalog and CMDB
- Experience writing technical documentation or designing knowledge bases
- Experience with toolings, e.g. git, github, confluence and Jira
- Experience with hands on programming (and scripting), methodologies and best practices
- Experienced in working with APIs and managing authentication through API keys for data integration and automation
- Extensive experience with SaaS platforms, including integrating third-party services and extending functionality through APIs, webhooks, and custom configurations
- Experience with Agile methodologies
- Experience with internal and external technology audits
- Advanced experience with incident and problem management, BCM and overall operational resiliency
- Knowledge of current / pending regulatory requirements pertaining to operational resiliency
- Experience engaging with highly technical teams in order to achieve appropriate resolution outcomes in a fast paced environment
- Comprehension of devops best practices
- Great communication both written and oral. Able to explain concepts fluently to a diverse group of stakeholders
- Strong ability to deconstruct complex problems into manageable tasks with a solution-oriented approach focused on efficient resolution
Responsibilities
- Track, review, and report on the implementation of technology processes (eg., Incident, Problem and BCM)
- Help technology teams design and optimize their processes, in line with Gemini’s policies
- Help technology teams manage and report on their operational responsibilities through metrics and dashboards
- Work with Audit and Risk departments to conduct audit and risk assessments of Technology
Preferred Qualifications
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No preferred qualifications provided.