Senior Associate – Process Manager IRIS Reporting and Insights
| Company | Capital One |
|---|---|
| Location | McLean, VA, USA, Richmond, VA, USA |
| Salary | $78400 – $98400 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelors Degree or military experience
- At least 1 year of experience using Formulas, Pivot Tables, Vlookup, and H Lookup features in Excel or Google Sheets
- At least 1 year of experience using Tableau
- At least 1 year of experience using SQL
- At least 1 year of experience in Business Process Management, Project Management, Relationship Management or Risk Management
- At least 1 year of experience using Google Suite or Microsoft Office
Responsibilities
- Lead Jira project
- Own Jira management for projects impacting Team SAFE
- Own Confluence management of BAU and project related content
- Manage intake requests via Immerse application
- Act as liaison between lines of business, data analysts and Team SAFE where applicable
- Create and maintain reporting, analytics and KPIs for team SAFE
- Own updates to Monthly Business Review deck for team SAFE
- Present updates in Monthly Business Review for Team SAFE
- Complete testing, validations, requirements for BAU work as needed
- Own document management and creation SOPs
- Ensure compliance with Script Governance policies and best practices
- Tableau Dashboard development
- Github management for processes and scripts as needed
- Drive results to meet performance expectations
- Track and ensure metrics and goals are met
- Address trending / ongoing performance issues through the appropriate channels and escalate as needed
- Communicate team results to management
- Recommend, develop and execute process improvements
- With oversight can collect, analyze and measure process data on the effectiveness of business processes
- Take action on requests in a timely manner
- Keep leadership informed of important updates or challenges and escalate appropriately
- Ensure consistency in communications and support flow through the most appropriate channels
- Focus on team engagement and maintain open communication across all associates, all sites
- Develop Subject Matter Expertise within role
Preferred Qualifications
- At least 1 year of reconciliation or accounting experience
- 2+ years of experience using Tableau or QuickSight
- 2+ years of experience using Google Suite or Microsoft Office