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Senior Associate – HR Delivery Lead
| Company | Capital One |
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| Location | Richmond, VA, USA |
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| Salary | $78400 – $89500 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- High School Diploma, GED, Equivalent Certification
- At least 2 years of People Management Experience
Responsibilities
- Accountable for achieving team goals
- Lead a team of up to 5 associates
- Create and maintain process and procedure documents while recommending improvements
- Leverage various workflow management reports to ensure the accuracy of daily work
- Minimize issues by implementing and monitoring preventative controls to manage daily workflow
- Assist team to work through escalated candidate/new hire cases
- Monitor staffing levels and ensure workload balance within the team
- Maintain a strong relationship with upstream and downstream partners to manage the value stream
- Work on the team’s agile pod by participating in sprints related to the hiring logistics contact team
- Create and maintain process efficiencies
- Provide continuous feedback and coaching to improve and maintain high quality associate experience, effectiveness, and efficiency metrics
- Motivate and develop associates to help achieve their career aspirations
- Execute flawless management of projects as assigned
- Ensure timely administration of compliance trainings, one on ones, and team meetings
- Define and measure performance metrics by using monthly scorecards and annual appraisal
- Be an advocate for candidates, process performers, and stakeholders.
Preferred Qualifications
- Bachelor’s degree in Business, Human Resources, or Organizational Development
- At least 2 years of experience in General Human Resources
- At least 2 years of experience in Process Management
- At least 5 years of People Management Experience
