Senior Associate Customer Success Manager

1-3 years experience in Ad Tech, agency or brand experience preferred
Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations
Understanding of online advertising and marketing industry is a must
Ability to learn quickly and grasp different processes and systems
Enthusiasm to work in a fast-paced and demanding environment
Ability to prepare clear and concise client-ready documents
Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail
Ability to work independently as well as part of a team
Fluency with Microsoft PowerPoint, Word, Excel

Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners
Build a solid understanding of all IAS products and processes
Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services.
Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
Prepare regular reporting and data analysis of client activity
Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions
Attend external meetings and present to clients
Create process and methodology documentation
Develop client relationships to incorporate a deep understanding of client goals
Communicate client needs and act as an internal advocate for owned clients
Adhere to IAS values at all times