Senior Applications Development – Servicenow
| Company | AT&T |
|---|---|
| Location | Plano, TX, USA, Alpharetta, GA, USA |
| Salary | $106100 – $178200 |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Mid Level, Senior |
Requirements
- 3-5 years System Engineering experience.
- Experience in building multiple versions systems addressing performance and scale.
- Experience developing technical documentation on applications and systems.
- Ability to work with technical and business-oriented teams.
- Experience with ServiceNow development and configuration
- Experience working with out-of-the-box and scoped applications
- Experience with JavaScript and GlideRecord
- Experience with ServiceNow HRSD and WSD modules.
Responsibilities
- Design, configure, and maintain ServiceNow solutions across ITSM, ITOM, or other ServiceNow modules to meet business requirements.
- Build and enhance workflows, forms, and custom applications using ServiceNow Studio and Flow Designer.
- Integrate ServiceNow with external systems and applications using REST APIs, SOAP APIs, and MID servers.
- Continuously optimize ServiceNow solutions for performance, reliability, and scalability.
- Architect and implement ServiceNow modules to enable automation, service delivery, and IT operations management.
- Leverage key ServiceNow capabilities such as Business Rules, Script Includes, and ACLs (Access Control Lists) to ensure secure, consistent, and reliable solutions.
- Develop and customize Service Portals, dashboards, and reports to improve user experience and enable real-time insights.
- Implement and manage ServiceNow CMDB to maintain an accurate and centralized repository of IT assets and relationships.
- Configure CMDB discovery tools and ensure effective data governance, compliance, and auditing practices.
- Set up role-based access controls, data security protocols, and ensure proper data lineage and tracking.
- Integrate ServiceNow development with DevOps pipelines using tools like GitHub, Jenkins, or other CI/CD platforms.
- Automate workflows, incident management, and service catalog provisioning using ServiceNow Orchestration.
- Collaborate with DevOps teams to define and implement CI/CD practices for ServiceNow code deployments.
- Collaborate with IT stakeholders, process owners, and business partners to gather requirements and deliver scalable ServiceNow solutions.
- Mentor and support junior engineers in ServiceNow platform customization, scripting, and best practices.
- Document workflows, configurations, and system changes to ensure clear communication and knowledge sharing across teams.
Preferred Qualifications
- Bachelor’s or master’s degree in computer science, Engineering, or a related discipline.