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Senior Application Support Engineer
| Company | LSEG |
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| Location | St. Louis, MO, USA |
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| Salary | $95700 – $159700 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s degree in computer science, a related technical field involving software/systems engineering, or equivalent practical experience.
- At least 5 years of in hand experience in any FOREX Application product support.
- Experience in scripting in one of the following languages: Perl, Bash, Python.
Responsibilities
- Acts as the Recovery Manager and escalation during recovery of major incidents and provides technical or domain expertise.
- Handles major incidents including defining and executing tasks, planning and driving break fix changes/recovery actions, assessing impact and tracing progress to ensure timely escalation.
- Provides input into the problem management process and owns actions as a result of the process.
- Follows ITSM processes and overall execution framework to maintain SLA and SLO.
- Captures information and facilitates the decision-making process of granting approval for immediate change requests to systems with input from the appropriate teams, understanding the potential impact to production systems prior to approval.
- Provides application configuration and maintenance, proposing application systems changes, better uses and enhancements.
- Delivers support to existing business users and investigates and resolves application errors, data discrepancies and queries, liaising with software suppliers as required to develop system enhancements.
- Defines acceptance tests for new or changed automated systems.
- Proactively continues to build and apply relevant domain knowledge that may relate to workflows, data pipelines, business policies, configurations and constraints.
- Develops and maintains CI/CD pipelines using Azure DevOps, GitLab CI/CD, or similar tools to automate software builds, testing, and deployment processes.
- Integrates automated testing suites, code analysis tools, and security scanning tools into CI/CD pipelines to ensure the quality and security of trading software releases.
- Implements blue-green deployments and canary releases strategies to minimize downtime and risk during deployments.
- Implements comprehensive monitoring and alerting solutions using Datadog, Azure Monitor, Application Insights, and Log Analytics to proactively identify and address performance issues, anomalies, and security threats.
- Configures custom dashboards and reports to provide real-time visibility into the health and performance of FX trading systems and infrastructure.
- Configures alerts and notifications and responds to performance issues, security threats, and other incidents.
- Responds promptly to incidents, conducts root cause analysis, and implements preventive measures to mitigate future occurrences.
Preferred Qualifications
- Bachelor’s degree in computer science, a related technical field involving software/systems engineering, or equivalent practical experience.
