Senior Application Support Analyst
| Company | Royal Bank of Canada |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Understanding of one or more of the following: programming languages, databases, platforms (PEGA), code management tooling, and/or web technologies.
- Experience with SRE (Site reliability Engineering) Tools such as PagerDuty.
- Knowledge of SQL.
- Excellent interpersonal and communication skills (verbal and written)
- Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.
- Strong experience in troubleshooting.
Responsibilities
- Perform system health check, monitoring, alerting, and corresponding action as required.
- Lead the investigation and analysis of application operational failures through to resolution, and drive follow-up for root cause identification.
- Analyze system monitoring dashboard (Dynatrace), logging system (ELK), and other tools to identify potential issues, conflicts, and risks.
- Responsible for ensuring the production and maintenance of high-quality support documents and processes.
- Promotes innovative and improved methods of working and implements best practices.
- Participate in walkthrough reviews of project release hand over, specifications, programs, Implementation plans, and PIV test plans.
- Write simple SQL queries against database and generate reports.
- Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners.
Preferred Qualifications
- Experience with architecture/process workflow analysis and design.
- Familiarity with ITSM.