Senior Analyst - Technology and Operations

Senior Analyst – Technology and Operations

2-5 years of professional experience – Ideally in a relevant professional services or corporate environment; prior experience working in the technology function is beneficial but not required.
Exposure to leadership advisory, executive search, recruiting or staffing industry – Strongly preferred.
Bachelor’s degree – Recent university graduate of a leading academic institution.
Proficient with MS Office applications – Word, PowerPoint and Excel.

Assists with the development and implementation of internal and external tools that support business architecture and Firm strategy.
Works with product management team to coordinate the development of prototypes and other testing collateral.
Manages communication with user groups and assists in pilots with clients and the Firm.
Suggests improvements based on feedback.
Assists with assembling a business case.
Coordinates with cross functional teams across the Firm – IT, Learning & Development, Finance, Operational Excellence, Change Management, Marketing, etc. – on day-to-day projects, managing timelines and milestones.
Assists with rollout plans and approaches.
Interfaces with user groups and shares best practices.
Measures satisfaction and adoption.
Assists with continuous process improvement plans and updating of the services roadmap.
Supports the Tech & Ops Team on a variety of projects to maintain project timeframes, objectives and communications.
Creates and manages documentation.
Conducts research and business interviews.
Analyzes and collects data, and tracks and reports on project progress, including measuring milestones and metrics.

Self-directed, independent, and able to adjust to a fast-paced environment that is highly integrated with various business teams.
Graceful under pressure and an excellent multitasker with an ownership mindset and results orientation.
Demonstrate excellent writing and research skills and display an eagerness to learn new skills and subjects.