Senior Analyst – Network Engineer – Rightfax Environment

Senior Analyst – Network Engineer – Rightfax Environment

Requirements

• 1–3 years of experience utilizing RightFax
• 8+ years of experience in working with secure document delivery platforms or related technical role
• Strong knowledge of network protocols, Windows server, and security technologies
• Extensive experience with RightFax and Fax Over IP or similar secure communications systems used in healthcare
• Scripting experience (e.g., PowerShell, Python) to automate tasks
• Exceptional problem-solving skills and a customer-first mindset
• Ability to manage multiple priorities in a fast-paced, high-stakes environment
• Bachelor’s degree in computer science, Information Systems, certifications or related field experience

Responsibilities

• Design, implement, and support on-prem, hybrid and cloud-based solutions (including RightFax environments) for internal enterprise businesses.
• Support HIPAA-compliant infrastructure and ensure the secure transmission of sensitive healthcare data across networks.
• Proactively analyze and resolve issues to maintain uptime and performance across enterprise environments.
• Provide expert-level troubleshooting and support for incidents affecting enterprise clients.
• Collaborate with cross-functional teams including application, security, and help desk to ensure successful secure document delivery services.
• Automate by developing scripts and innovative technical solutions to monitor service performance, proactively identify issues, and streamline routine administrative tasks.
• Document network architectures and operational processes to support internal knowledge sharing.
• Provide technical mentoring and coaching for colleagues and business partners.

Preferred Qualifications

• Experience with enterprise healthcare, financial, or regulated environments
• Prior exposure to ITIL practices or structured service delivery models
• Familiarity with lean Agile principles, practices, and service as a product mindset.