Senior Analyst – Global Returns & Incidents
| Company | Wayfair |
|---|---|
| Location | Boston, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Master’s |
| Experience Level | Senior |
Requirements
- Master’s degree in a quantitative field – Degree in Engineering, Supply Chain, Mathematics, Economics or other concentrations with heavy quantitative focus strongly preferred
- Expert knowledge of Microsoft Excel/Google Sheets, SQL/GBQ, and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI)
- Critical and quantitative thinking while also showcasing the acumen to selectively put qualitative insights over quantitative data
- Team-first attitude with enthusiasm for cross-functional collaboration
- Passion for process optimization and transformation – Experience with complex operational, process, and performance improvement projects
- High attention to detail and proven ability to manage multiple, competing priorities simultaneously
- An entrepreneurial spirit and mindset; you must be adaptable and comfortable with change
Responsibilities
- Translate KPI movements into recommendations for policy iteration, implementation, and process automation
- Take ownership of building a strategic roadmap for your team that echoes your STO’s objectives
- Create analytics reporting to generate actionable insights to optimize our Returns and Incident Resolutions Stack
- Manage multiple peer, and upward Technical and Operational Stakeholders to get their buy-in to implement on your policy recommendations
- Operate as a cross functional think tank that understands customer needs and Wayfair & Supplier processes, then define, design, deliver transformational resolution journeys
- Partner with Product teams to design and implement agile development roadmap to improve our customer and agent facing technology tools
- Be an effective contributor in a team that manages multiple priorities in a fast-paced environment with effective communication and thorough follow through
- Problem solve situations; requiring use of data collection and analysis
Preferred Qualifications
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No preferred qualifications provided.