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Senior Analyst – Account Management
| Company | CVS Health |
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| Location | Golden Valley, MN, USA |
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| Salary | $46988 – $112200 |
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| Type | Full-Time |
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| Degrees | Associate’s |
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| Experience Level | Senior |
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Requirements
- 2 years Medicare Insurance related work experience.
- 2 years customer service work experience.
- Proven communication skills both written and verbal
- Experience with live and video presentations
Responsibilities
- Engage with members, by telephone or in person, to support them in understanding and getting the most value from their Medicare plan, enhancing member experience and retention.
- Apply problem solving skills while collaborating with internal colleagues and external entities to bring complex issues to resolution.
- Drive member engagement and retention by delivering a positive member experience through all interactions.
- Define and track program success measures, identify trends, and participate in designing and implementing solutions.
- Conduct audit and monitoring activities as part of service oversight.
- Prepare and deliver training topics for the market team and other organizational partners to address education gaps and improve member experience and retention.
- Provide accurate, timely and insightful analysis in response to ad hoc requests.
- Participate in member outreach to drive plan performance.
- Support community development, member education, and other activities as requested by the Director of Medicare Operations and as customer service demands allow.
Preferred Qualifications
- Associates degree or equivalent experience
