Senior Admissions Manager

Senior Admissions Manager

Requirements

• A bachelor’s degree in marketing and/or behavioral health science is strongly preferred.
• Proven successful experience working in a call center environment within the behavioral health treatment realm.
• Preferred experience with substance abuse treatment, especially in detox, residential, partial hospitalization (PHP), and/or intensive outpatient (IOP) settings.
• Strong competence with multiple computer systems required: CRM (Salesforce), Billing Software, Medical Health Records, Office Suite, etc.
• Ability to type 50+ WPM while maintaining a conversation and proficient in English, both written and verbal.
• 3-5 years of managing a team of direct reports of 10 or more.

Responsibilities

• Implement performance improvement plans and diagnose problem areas for their respective team.
• Ensure all team members maintain up-to-date knowledge of all services and product lines available at Sandstone Care.
• Maintain required phone coverage based on the number of direct reports.
• Ensure team members adhere to all policies, procedures, and workflows of the department.
• Conduct weekly 1:1 supervision, coaching, and performance management of all direct reports.
• Assist with the scheduling, hiring, and retention of all personnel within the admissions department.
• Maintain and develop a strong culture within the admissions department.
• Ensure compliance with external regulations and internal policies.
• Assess and report progress in meeting department objectives.
• Provide mentorship and support to Admissions Managers and coordinators, sharing best practices and insights.
• Lead by example in professionalism, work ethic, and adherence to policies.
• Collaborate with the Director of Admissions on special projects aimed at improving department processes and performance.
• Lead initiatives to enhance team efficiency, client satisfaction, and overall departmental success.
• Develop and facilitate advanced training sessions for Admissions Managers and coordinators.
• Identify opportunities for professional development and growth within the team.
• Contribute to the strategic planning and goal-setting process for the admissions department.
• Provide detailed reports and analyses on team performance, identifying trends and areas for improvement.

Preferred Qualifications

• Preferred experience with substance abuse treatment, especially in detox, residential, partial hospitalization (PHP), and/or intensive outpatient (IOP) settings.