Senior Account Manager – Mid-Market

Senior Account Manager – Mid-Market

Requirements

• 5+ years of related work experience in full-cycle SaaS, post-sales customer management, or a similar role such as Account Manager, Customer Success Manager, or Sales Engineer.
• Proven success in managing and growing accounts, with experience handling a 7-figure book of business and closing $250K+ sales opportunities.
• Experience with contracts over $1M in ARR.
• Strong technical acumen and understanding of how data-driven decision-making can transform products and businesses.
• Clear and effective communicator, both written and verbal, with strong interpersonal skills.
• Experienced in building and maintaining relationships with executive and C-suite stakeholders.
• Demonstrated ability to thrive in a fast-paced, constantly changing environment.
• Strong sense of ownership, accountability, and a results-driven mindset.
• Deep curiosity for the product analytics space and staying informed about market trends and competitors.

Responsibilities

• Act as the primary point of contact for all aspects of the account, both internally and externally, serving as the quarterback for account management.
• Own the creation, iteration, and execution of strategic account plans for each account. Continuously drive alignment between customer success plans and overall business goals.
• Guide new customers through the onboarding process, ensuring they understand Mixpanel’s features and are set up for success. Provide ongoing training, support, and best practices to drive product adoption.
• Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and advocate. Facilitate executive alignment with involvement from Executive Sponsors to drive long-term success.
• Proactively identify opportunities for customers to extract more value from Mixpanel, helping them expand usage, achieve business objectives, and identify upsell and cross-sell opportunities.
• Identify, qualify, and manage expansion opportunities while overseeing end-to-end renewal negotiations. Ensure consistent revenue growth through opportunistic upsells and retention efforts.
• Identify at-risk customers early and address concerns proactively to prevent churn, ensuring customer satisfaction and long-term engagement.
• Constantly monitor customer businesses and their industries to understand potential opportunities or threats, aligning business reviews with customer initiatives. Use insights to provide strategic guidance and consult on Mixpanel’s place in the analytics market.
• Gather customer feedback and share it with internal teams to influence product improvements and enhancements, ensuring customers’ needs are met.
• Utilize Mixpanel and other data sources to analyze customer behavior, forecast future trends, and identify areas for improvement. Collaborate cross-functionally with internal teams (Sales Engineering, Professional Services, Product, Marketing, Legal) to enhance account success.

Preferred Qualifications

• Experience managing relationships with high-growth tech companies.
• Experience with Mixpanel or another analytics tool (eg. Amplitude, Google Analytics, Adobe Analytics).
• Experience in a technical customer-facing role (Support Engineer / Customer Success Manager / Sales Engineer / Solutions Architect).
• Record of over-performing quota consistently.
• Experience scaling a successful B2B SaaS company.