Senior Account Manager

Senior Account Manager

Requirements

• 5+ years of relevant work experience in Customer Success, Account Management, or Sales at a SaaS company
• Passion for customer success, and ability to put the customer first
• Experience working in an account team environment
• Strong experience in a customer-facing role, advising C-level executives
• Understanding of the digital marketing ecosystem, preferably focused on email technology and key best practices and trends in email marketing
• Experience in owning and growing a book of business by navigating large, complex enterprise organizations with a proven track record of consistently hitting retention targets
• Commercial experience closing deals and negotiating customer agreements
• Demonstrated analytical, relationship-building, communication, and strategic problem-solving skills

Responsibilities

• Deliver value and customer satisfaction through all stages of the customer lifecycle from onboarding through growth and renewal
• Manage, navigate, and network within large, complex Enterprise accounts
• Communicate the value story of Stensul from C-level executives to end users
• Help customers define, achieve, and exceed KPIs based on their business needs and desired outcomes with the Stensul platform
• Work with customers to identify growth opportunities to expand Stensul’s footprint within their organizations
• Identify risks or barriers to success and proactively put together an action plan to de-risk
• Monitor adoption trends, share best practices, and work with customers to optimize their usage of Stensul
• Help the CS team become even more efficient by driving internal initiatives to improve our growing team
• Present effective business reviews to customers and their executive teams
• Be the voice of the customer within Stensul, collaborating with our Product and Marketing teams to improve the customer experience

Preferred Qualifications

No preferred qualifications provided.