Senior Account Executive – Strategic Accounts
| Company | Upshop |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Expert or higher |
Requirements
- 10+ years of experience in B2B SaaS or enterprise software sales/account management.
- Proven success managing and growing existing strategic accounts.
- Experience in the grocery, retail, or fresh food vertical is highly valued.
- Skilled in engaging senior-level stakeholders with a consultative, value-first approach.
- Strong understanding of solution selling and outcome-based client engagement.
- Comfortable navigating complex organizational structures and long sales cycles.
- Proficient in Salesforce CRM and best practices for pipeline reporting and forecasting.
- Excellent communicator, self-starter, and collaborative team player.
- Bachelor’s degree in business, Marketing, or a related field.
Responsibilities
- Develop and execute strategic account plans focused on growing Upshop’s footprint and solution adoption within existing client accounts.
- Guide clients to achieve measurable business outcomes through effective use of Upshop’s platform, data, and services.
- Build and maintain strong relationships with C-level executives and key stakeholders, providing strategic insights and support.
- Demonstrate a deep understanding of Upshop’s SaaS offerings and how they align with client objectives and operational goals.
- Identify new opportunities within current accounts to introduce additional Upshop solutions that deliver incremental value.
- Conduct strategic needs assessments and present value-driven proposals that clearly communicate return on investment.
- Navigate multi-stakeholder environments to build alignment and accelerate solution adoption across departments and regions.
- Maintain accurate records of account activity, expansion opportunities, and forecast details in Salesforce CRM.
- Stay informed on grocery retail trends, client needs, and evolving business environments to proactively offer relevant solutions.
- Work closely with internal teams—including product, marketing, customer success, and implementation—to deliver exceptional client experiences.
- Lead contract renewals and expansion discussions, ensuring favorable outcomes and long-term account health.
Preferred Qualifications
- Experience with retail, warehousing, and/or grocery technology solutions
- Proficient with CRM tools such as Salesforce and Zen Desk
- Experience working in hyper-growth environments