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Senior Account Executive
| Company | LivePerson |
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| Location | California, USA |
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| Salary | $95000 – $120000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior, Expert or higher |
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Requirements
- 8+ years of experience of account executive and management experience, preferably in the SaaS, management consulting, software, or technology environment
- Significant experience working with C-level Client executives regularly
- Excellent client relationship, team leadership, and delivery skills with the demonstrated ability to communicate effectively throughout all levels of an organization
- Excellent business data analysis and modeling expertise
- Excellent computer, presentation, communication, and time management skills
- Motivated, goal-oriented, persistent, and a skilled negotiator with a proven track record of driving change with clients
- Strong analytical, assessment, and problem-solving skills
Responsibilities
- Establish and drive a new business pipeline that will see focused growth predominantly from existing clients and entering into new markets and lines of business
- Be responsible and accountable for managing the customer P&L’s (within LivePerson) ensuring it consistently meets/exceeds LivePerson revenue and EBIT objectives
- Lead weekly business and strategy updates with his/her manager and team
- Maintain subject matter expertise on LivePerson technology, all supporting services, and best practices and communicate all offerings and product enhancements to customers
- Participate in strategic cross-functional innovation projects and operating plans to drive innovation, growth, and operational excellence across LivePerson and with the customers
- Advocate industry and customer needs, feature requests, and goals within the LivePerson organization to support and enable the prioritization and timely investment in innovation that keeps Liveperson ahead of the market
- Own, manage and drive customer contracts, amendments, and contract renewals
- Help establish monitor, report, and analyze customer volumes, forecasts, and order conversion
- Own all customer communication, new solution awareness, solution adoption, and best practice expertise
- Become an expert on the customer’s industry and business to ensure we are bringing to our customers the best solutions and programs
- Liaise with internal departments to ensure that customer issues are dealt with in a timely and efficient manner
Preferred Qualifications
No preferred qualifications provided.
