Semiconductor Fab Application Support Engineer

8+ years of experience in the areas of IT Applications and support
BS degree in Information Systems / Computer Science
Proficiency in Java, Python, shell scripting, SQL and familiarity with database management systems (MSSQL, Oracle, MySQL)
Knowledge of Tomcat / IIS/ Ngnix and other middleware technologies
Knowledge of application support tools, techniques and methodologies
Must be familiar with on prem / outsourced semiconductor manufacturing and working with contract manufacturers, packaging/probe houses
Excellent communication and interpersonal skills
Strong analytical and troubleshooting skills
Technical knowledge in Windows & Linux environments current and legacy
Strong Technical knowledge in Unix/Linux server technologies and administration (Red hat /OEL/Rocky)
Understanding of Anti-Virus software/protocols
Must be proficient in monitoring concepts and framework
Must be willing to support global workforce with Fabs in US and Asia

Provide support to multiple applications used by Semiconductor divisions and Fabs
Monitor application performance and resolve any issues promptly working with the managed services team
Conduct regular system checks and performance assessments to identify areas of improvements in terms of functionality & performance
Offer technical support to end-users via phone, email, or chat
Document technical issues, workarounds, and resolutions in a knowledge base
Work closely with software developers to identify and implement improvements
Assist in the testing and deployment of new application features
Conduct user training and create user manuals to enhance application usability
Document processes, procedures, and solutions to build a knowledge base for future reference
Coordinate with IT and other departments to manage application updates and maintenance schedules
Gather and analyze user feedback to drive continuous improvement of application features and user experience
Maintain inventory of software licenses and ensure compliance with licensing agreements

Knowledge of applications used in semiconductor design & manufacturing, testers, yield analysis management is a plus
Exposure to all the industry standard Linux operating systems is a plus
Knowledge of networking and other OS technologies is a plus