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Sellers Operations Associate
| Company | Complex |
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| Location | Los Angeles, CA, USA |
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| Salary | $70000 – $80000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 1-2+ years experience working with eCommerce platforms like Shopify, Salesforce, Woo Commerce, Squarespace, Magento, etc.
- 1–2 years of experience in Customer Service or vendor services, ideally within a technical or SaaS environment.
- Possess excellent written and verbal communication skills, with the confidence to represent the company in conversations with brands and sellers on Complex.
- Highly organized, with the ability to juggle multiple priorities and meet deadlines effectively.
- Quick to grasp new processes and maintain focus in a dynamic, evolving environment.
Responsibilities
- Write, edit and update brand facing articles within our knowledge center.
- Onboard brands to the Complex ecosystem walking them through vendor compliance, integration and answering any technical questions that may arise.
- Identify and report bugs or unexpected behavior to the appropriate teams, track fixes, and keep stakeholders informed.
- Hold onboarding calls to walk brands through integration and onboarding.
- Respond to emails and follow ups ensuring brands meet all the milestones for onboarding.
- Work with eCommerce and Marketplace teams to facilitate seamless handoff in the seller lifecycle.
- Work with brands to ensure their continued success on the Complex platform through increasing AOV, acquiring new product assortments, and building brand confidence while selling on Complex.
Preferred Qualifications
- Experience in vendor compliance or trust and safety is a big plus.
