Security Operations Center Supervisor

Bachelor’s degree or military experience
At least 2 years of experience managing people in an emergency or security operations center, crisis or call center setting
At least 1 year of experience with Google for Business suite applications

Act as people manager and development coach for Security Operations Specialists on shift and indirect manager of contract Watch Officers
Collaborate effectively with other Sentry supervisors, ensuring knowledge sharing from shift to shift and managing schedules to ensure coverage across shifts and centers
In coordination with Sentry manager, create engagement opportunities for teammates across and within shifts (e.g. recognition events, volunteer/community impact experiences)
Review and provide ongoing feedback on all aspects of Sentry training and engage in and develop learning opportunities and preparedness exercises
Complete audits and quality assurance reviews of processes and procedures, in support of investigations or as directed by Sentry manager or risk/control partners
Continuously look for ways to simplify and improve processes and escalate process gaps
Keep abreast of current and emerging threats and trends across the Capital One footprint
Coordinate communications and maintain critical system statuses in emergency situations; may facilitate cross-functional calls
Support project managers on new install and projects involving security monitoring, including testing of the systems
Support investigations of critical incidents across the Capital One footprint as directed
May proxy for the Sentry manager and/or support other shifts
May lead cross-team initiatives or participate in wider team workstreams
Other administrative tasks as deemed necessary by Sentry manager

3+ years of people management experience
1+ year of experience with security technology systems and emergency communication operations
1+ year of experience in intelligence gathering, assessment and reporting