Secured Collections Specialist
| Company | KeyBank |
|---|---|
| Location | Cheektowaga, NY, USA |
| Salary | $20 – $24 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- At least 1 year of customer service experience.
- Excellent verbal and written communication skills.
- Strong interpersonal and leadership abilities.
- Ability to work independently and as part of a team.
- Proficient in handling pressure and meeting deadlines.
- Analytical skills for research and problem solving.
- Exceptional attention to detail.
- Demonstrated ability to handle multiple tasks accurately.
Responsibilities
- Communicate with clients primarily by phone to help resolve account delinquencies.
- Provide courteous and effective service, offering solutions to bring accounts current.
- Handle high transaction volumes accurately and efficiently.
- Meet established production goals and deadlines.
- Manage and diffuse challenging client situations independently.
- Collaborate as part of a team and assist in training new staff as needed.
Preferred Qualifications
- Previous experience training or mentoring others.
- Adaptability to changing environments.