Schegistrar

Schegistrar

Requirements

• Enthusiastic, friendly, patient-focused customer service skills.
• Exemplary communication skills, written and verbal – must be comfortable speaking to patients via phone and successfully communicate pertinent information.
• Must be a team player with ability to collaborate interdepartmentally and with clinical staff.
• Capacity to multi-task with computer programs while providing patients the highest level of care and attention.
• Ability to self-direct and exercise independent judgment in situations requiring follow-up and discussions with clinical staff and/or other areas of Patient Access to ensure completeness of scheduling event and customer satisfaction.
• Works well in a team environment to accomplish common tasks to solve problems and enhance the smooth and efficient flow of the department.

Responsibilities

• Maintains customer service center standards, accuracy, and prompt and efficient handling of patient/provider calls.
• Collects demographic and insurance information to properly create patient visits. Ensures the accurate and timely completion of the Minimum Data Set before making a reservation.
• Validates health coverage and benefits, confirms eligibility, collects copays, and communicates with insurance carriers as needed. Accurately completes the Medicare Secondary Payer Questionnaire, as applicable.
• Schedules appointments and communicates exam/procedure specific instructions to patients and physician offices. Effectively documents and informs of all information/instructions/referral requirements regarding the patient’s appointment as necessary for the efficient workflow of the visit.
• Communicates with the Scheduling Coordinator to efficiently obtain appointment date/time for STAT/Add-On procedures.
• Secures necessary documentation to support the patient’s exam including physician orders and physician office documentation when necessary.
• Cancels and reschedules patient appointments as necessary and documents reason codes/notes in the patient record.
• Coordinates available resources including Physicians, staff and equipment for scheduled exams in multiple locations on the same date of service.
• Acts as a resource to internal and external customers for scheduled hospital services.
• Informs the Supervisor on a timely basis of any problems with backlogs in work, staffing shortages, customer complaints, problems with specific service sites, etc. Makes constructive suggestions for improvement to the current process.
• Performs other duties as assigned.

Preferred Qualifications

• 1-2 year’s experience with hospital insurance plans including Medicare, Medicaid, HMO’s and PPO’s preferred.
• 1-2 years of specialized training in a healthcare setting with demonstrated knowledge in patient access/scheduling functions/processes preferred.
• Excellent typing and computer skills.
• Knowledge of outpatient procedures and medical terminology preferred.
• Ability to exercise good judgment, time management skills and follow appropriate procedures when setting priorities.
• Knowledge of Healthcare Scheduling Software preferred.