Scheduling Coordinator

Scheduling Coordinator

Requirements

• High School Diploma or GED
• Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
• In-depth knowledge of medical terminology and/or CPT/ICD coding preferred
• Knowledge of Microsoft Word and Excel applications
• Minimum two years related experience in an area that provided broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/OR scheduling
• Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software

Responsibilities

• Ensures accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validates patient physician information and ensures accurate collection.
• Validates and captures primary, secondary and tertiary insurance coverage to ensure accurate billing.
• Identifies patients in need of financial counseling to ensure appropriate payment of services.
• Identifies services out of insurance plan or requiring referrals; may inform patient of courses of action.
• Triage appointments based on diagnosis, patient preferences and physician specialty.
• Coordinates services and provides special instructions as requested by patient, internal physicians and referring physicians.
• Performs scheduling both intra- and inter-departmentally as requested by physician orders.
• Receives orders and processes as indicated by provider and schedules according to protocol.
• Responsible for maximizing a department’s allocated spaces by scheduling all procedures/surgeries.
• Enters appointment into respective programs, both routine and emergency add-on.
• Ensures accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Enters all updates, correction and changes to scheduled procedures/surgeries.
• Maintains provider schedules for designated unit. Coordinates multiple physician schedules. Maintains familiarity with all appropriate scheduling function.
• Serves as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.
• Notifies patients of their arrival times per area protocols.
• Acts as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
• Communicates with all departments to maximize efficiency and expedite the admission process.
• Maintains designated space/unit and patient management calendars/ledgers; maintains department data based on area needs.
• Communicates with patients and their families to provide detailed instructions, directions and resources available.
• Other duties as assigned.

Preferred Qualifications

• In-depth knowledge of medical terminology and/or CPT/ICD coding preferred