Scheduling Clerk
| Company | Community Health Systems |
|---|---|
| Location | Foley, AL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- H.S. Diploma or GED required
- 0-2 years of experience in a scheduling, administrative, or customer service role, preferably in a healthcare setting.
- 0-2 years with electronic medical record (EMR) systems and scheduling software is a plus.
- Knowledge of computers, and other standard office equipment
- Attention to detail and concentration
- Ability to work independently and as part of a team in a fast-paced environment.
- Ability to exercise good judgment to handle calls appropriately
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other office software.
- Must have excellent interpersonal and communication skills both written and oral
- Strong organizational skills with the ability to manage multiple tasks and priorities.
Responsibilities
- Schedules patient appointments for consultations, treatments, procedures, and follow-ups as directed by healthcare providers.
- Communicates with patients via phone, email, or in person to confirm appointments, provide necessary instructions, and address inquiries.
- Accurately enters and updates patient information, appointment details, and relevant notes into the electronic health records (EHR) or scheduling system.
- Maintains accurate and up-to-date scheduling records, including cancellations, reschedules, and no-shows.
- Resolves scheduling conflicts, ensuring that appointments do not overlap and that resources (e.g., equipment, rooms, staff) are available.
- Contacts patients to confirm appointments and provide pre-appointment instructions.
- Provides general clerical support, including answering calls, faxing, and filing.
- Greets patients and assist with check-in at appointment times.
- Processes and files appointment-related documents and reports.
- Collaborates with other departments to ensure smooth scheduling and patient care.
- Assists with generating and maintaining scheduling reports and tracking cancellations.
- Performs other duties as assigned.
- Complies with all policies and standards.
Preferred Qualifications
- 0-2 years of experience in a scheduling, administrative, or customer service role, preferably in a healthcare setting.
- 0-2 years with electronic medical record (EMR) systems and scheduling software is a plus.
- Knowledge of medical terminology is preferred.