SAP deployment business partner

Training or experience in ITIL process management (required)
Minimum of 5 to 7 years of experience in large-scale and complex SAP deployments
Strong leadership, collaboration, rigor, and stress management skills
Ability to work in a dynamic environment with multiple priorities
Basic knowledge of technology project management
Willingness to travel regularly to plants across Canada

Develop and manage the Hypercare strategy for each deployment wave, including governance, onsite and remote coverage, travel logistics, and resource alignment
Collaborate with internal and external partners to define, monitor, and achieve stabilization objectives
Ensure follow-up and resolution of critical incidents and lead daily Scrum meetings during major issues
Implement mechanisms to minimize disruptions, identify recurring issues, and contribute to continuous improvement of SAP system stability and performance
Oversee the prioritization and delivery of RICEFW items (Reports, Interfaces, Conversions, Enhancements, Forms, Workflows) during the Hypercare phase
Act as the main point of contact for critical issues, ensuring timely escalation and resolution
Monitor system performance and user feedback during Hypercare and communicate regularly with stakeholders and management
Foster a positive and collaborative team environment within the Hypercare group, promoting knowledge sharing
Ensure a seamless handover of solutions to IT and business support teams for steady-state operations

Knowledge of the food industry, manufacturing environments, and sales and delivery processes (an asset)
Familiarity with tools such as JIRA (an asset)