Samsung National Field Support Manager

Bachelor’s degree in business administration, Marketing, or related field preferred
Minimum of three to five years of experience in a merchandising or retail operations role
Demonstrated strong leadership, organizational, and communication skills
Excellent analytical and problem-solving skills
Proven ability to manage multiple priorities and work effectively in a fast-paced environment
Strong attention to detail and commitment to quality
Ability to build and maintain strong relationships with diverse teams

Lead, develop, and motivate a high-performing team of Virtual Market Managers to drive sales and brand advocacy within major national retailers
Oversee a national field merchandising strategy, ensuring consistency and compliance with Samsung display standards across all retail partners
Create and maintain display execution guides; manage Ring of Fire and other premium fixtures, including repairs, maintenance, and visual compliance
Prepare priority markets and locations for VIP visits, new product launches, and major brand activations
Analyze performance metrics and market insights to identify trends, resolve execution gaps, and optimize retail impact
Serve as a cross-functional liaison between Samsung corporate teams, syndicated partners, and field execution channels
Own issue resolution for escalated store-level challenges, display outages, and merchandising exceptions
Ensure operational excellence, clear communication, and strategic alignment across virtual and in-store execution teams

Bachelor’s degree in business administration, Marketing, or related field preferred