Salesforce Digital Experience Solution Architect – AI & Agentforce
| Company | NeuraFlash |
|---|---|
| Location | Ontario, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role
- 5+ years of CRM industry experience
- Experience architecting and implementing Salesforce Service Cloud or Sales Cloud
- Hands on experience with at least one of the following: Agentforce or other Generative AI driven platforms, Einstein Service Intelligence or Next Best Action, Experience Cloud
- Proven ability to design and optimize business processes across disparate systems
- Ability to lead a cross-functional team to create rich end user experiences
- Willing and able learner of new technologies
- Ability to tie outcomes to business value (return on investment) through storytelling
Responsibilities
- Provide industry best practices and serve as a trusted client advisor
- Drive requirement gathering and serve as the Salesforce platform expert
- Work with the client to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals
- Leverage Salesforce technology such as Agentforce, Einstein Bots, Einstein Service Intelligence, and Experience Cloud
- Provide input on detailed design specifications, infrastructure, and project plans
- Translate business requirements into well-architected solutions
- Coach and mentor junior technical and functional team members
- Follow and understand new Salesforce product and technical capabilities
Preferred Qualifications
- Experience working alongside designers utilizing artifacts such as sitemaps, detailed mockups, and prototypes
- Ability to drive requirements for custom web components
- Experience with GenAI prompt writing
- Comfortable using flow charting tools (e.g., Lucidchart)