Salesforce Business Systems Analyst
| Company | Gusto |
|---|---|
| Location | Seattle, WA, USA, Toronto, ON, Canada, San Francisco, CA, USA, Austin, TX, USA, Los Angeles, CA, USA, Miami, FL, USA, Chicago, IL, USA, New York, NY, USA, Denver, CO, USA, Atlanta, GA, USA |
| Salary | $129000 – $175000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years of experience as a business analyst supporting CX and Revenue organizations.
- 5+ years of experience with strategic ownership of a Salesforce platform including vision, roadmap, and work prioritization.
- Comprehensive Salesforce product knowledge and hands-on administration experience with Sales and Service Cloud.
- Experience designing and supporting large-scale, technically complex solutions on Salesforce.
- Salesforce Certified Advanced Administrator and Salesforce Certified Business Analyst.
- Strong configuration knowledge with a desire to implement best practice solutions.
- Strong communication skills and experience collaborating across many different operating teams.
- Ability to collaborate closely with Salesforce developers to translate business requirements into effective technical solutions.
Responsibilities
- Be a technology strategist, partnering with stakeholders and taking ownership of the roadmap and products they use to reduce inefficiencies and support Gusto as we scale.
- Ensure effective requirements elicitation, configuration, administration, development, and application support for our Salesforce and Service platform to drive system improvements.
- Manage projects and partner closely with members of the cross-functional teams to roll out new systems or reduce inefficiencies in our current processes.
- Own the communication of platform changes, progress, and status updates to end users and stakeholders, ensuring transparency and alignment throughout the implementation.
- Build and maintain effective Gustie experiences using Salesforce Service and Sales Clouds.
- Partner with Salesforce developers and platform engineers to assess the necessity of custom code solutions and ensure seamless integration and implementation within the Salesforce platform.
- Provide technical support by validating reported issues, managing severity levels, creating and prioritizing backlog bug stories, ensuring they are assigned appropriately.
Preferred Qualifications
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No preferred qualifications provided.