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Salesforce Administrator
| Company | OneTrust |
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| Location | New York, NY, USA |
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| Salary | $39.01 – $58.52 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- 1-3 years of work experience in an operations or salesforce admin role
- Bachelor’s degree
- Familiarity with Salesforce Flows
- Familiarity with Roles, Profiles, Permission Sets, Org-Wide Sharing, FLS
- Proficiency in writing Salesforce Validation Rules & Formulas
Responsibilities
- Monitor Jira queues to troubleshoot incoming bugs and tasks providing timely responses and resolutions
- Include resolution details in production support bugs/tasks
- Create follow up tasks for issues discovered during production support
- Document trends in system issues
- Configure and maintain Salesforce objects, fields, validation rules, workflow rules, and flows to support efficient order management
- Collaborate with cross-functional teams and Salesforce Solution Architects to understand solution designs and help implement them
- Ensure accurate order data capture, validation, and processing, adhering to established business rules and standards
- Implement and QA automation work, primarily done in Flow
- Comfortable migrating workflow rules and process builders to Flow
- Implement and maintain data quality best practices to ensure accurate and reliable Salesforce data
- Enforce data security measures, including user access controls, data sharing rules, and field-level security
- Troubleshoot and resolve user-reported issues, collaborating with other technical teams when necessary
- Stay up to date with Salesforce updates, new features, and best practices, and proactively recommend enhancements to the Lead-to-Bill process
- Lead or participate in process improvement initiatives to drive efficiency and accuracy
Preferred Qualifications
- 1+ Salesforce Certifications
- Experience with business analysis and analyzing use cases for the business so that configuration may be built in salesforce to achieve business goals
- You know when to use a Before Save, After Save, Before Delete or Scheduled Flow
- Complex Formula writing – able to write formulas for formula fields, validation rules, entry criteria, etc. that follow best practices and utilize the fewest characters to achieve the goal
- Experience working at a startup
- Experience gathering requirements for Salesforce configuration
