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Salesforce Administrator
| Company | OpenTable |
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| Location | Toronto, ON, Canada |
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| Salary | $80000 – $90000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- 3-5 years of Salesforce Admin experience (preferably in Lightning), with a focus on internal systems/business applications
- Experience managing feature requests for Salesforce and advanced skills building Salesforce reports/dashboards
- The ability to use advanced automations to solve complex business problems
- Experience with Salesforce integrations and their implications
- Excellent verbal, written, and visual communication skills
- Strong problem solving, judgment, and organizational skills
- The capacity to grasp and learn complex concepts quickly and independently
- The ability to prioritize multiple projects simultaneously without sacrificing attention to detail and while consistently meeting aggressive deadlines
- Enthusiasm around implementing technical solutions that make OpenTable employees more efficient
Responsibilities
- Partner closely with the Revenue Operations team to gather requirements, prioritize enhancements into sprints, and communicate with partners about releases
- Build strong working relationships and in-depth knowledge of our internal departments and their processes in order to identify areas of opportunity
- Design new business processes that will improve operational efficiency across the organization
- Support a team of remote Sales and Services team members who rely on SFDC daily to manage their customer interactions, territories, pipelines, and deals
- Answer technical inquiries quickly and clearly every day
- Support SFDC onboarding/offboarding processes
- Act as a Salesforce subject matter expert and trusted advisor for all internal users, calling out issues as needed
- Lead data stewardship efforts
Preferred Qualifications
- Advanced skills in creating complex Salesforce reports and dashboards (Lightning preferred)
- Experience with Sales Cloud is required (Service and Experience Cloud is a plus)
- Proficient in Excel, and managing large data sets (Data Loader preferred)
- Ability to write clear, concise users stories and process changes/instructions
- Experience in Agile development methodology (Agile/Scrum ninja is a plus)
- Experience with Lucidchart or other design applications
- Experience with system internationalization/localization
- Experience with DocuSign is a plus
- Experience with Sarbanes Oxley Compliance is a plus
- Preferred Certifications: Salesforce Administrator, Advanced Administrator, and AI Specialist
- Preferred Superbadges: Service Cloud Specialist, Business Administration Specialist, Lightning Experience Reports & Dashboards Specialist, and/or Process Automation Specialist, Duplicate Management, Picklist Administration, Build a Discount Approval Process, Formulas & Validations
