Sales Support Specialist I

Sales Support Specialist I

Requirements

• High School diploma or equivalent required
• 0-1 years customer service experience
• Strong organizational skills
• Detail oriented with an emphasis on quality
• Strong time management and task management skills
• Strong analytical and critical thinking skills, with emphasis in problem-solving and decision-making abilities
• Demonstrated experience in a customer experience role
• Ability to multi-task, with effective focus and follow through to completion of task
• Professional communication skills required, with ability to interface with company personnel at all levels of the organization
• PC and typing skills required
• Working knowledge of Excel

Responsibilities

• Acts as Customer Service liaison with Sales Reps for all corporate inquiries
• Answers departmental inbound calls from various audiences, responding or transferring with courtesy and professionalism
• Fields and responds promptly and professionally to departmental and personal inbox email inquiries
• Analyzes sales orders for accuracy, investigates questionable data and takes corrective action when necessary
• Processes sales orders, validates all serialized inventory, and restocks inventory levels as needed
• Maintains proper documentation of all inventory orders received by email, phone or other sources, proactively ensuring duplicate inventory orders are eliminated
• Provides timely analysis and resolution of orders on validation, price, or credit hold to ensure all avenues are taken for prompt replenishments and revenue recognition
• Documents pricing discounts per established procedure
• Educates distributors regarding commercial sales process
• Pursues and posts purchase orders from facilities, while managing aging orders proactively
• Communicates to Sales Management weekly regarding sales orders pending entry, defining data required for proper entry of revenue
• Processes all direct orders from facilities
• Files all records into document storage as per audit requirements
• Provides new customer application forms as required for new accounts
• Manages open order lines, including replenishment backorders, for appropriate disposition and follow up communication with Distributors, Planners, and Customers
• Fully manages regional revenue within limited account portfolio assignments
• Monitors POs and revenue reports to clear all transaction discrepancies for month-end processing
• Analyzes and processes Tissue Tracking Cards with Biologic product for appropriate commission payout to Sales Distributors
• Reviews Cognos and power BI reporting to effectively assess and respond to Sales inquiries and requests for trending
• Develops and maintains a working knowledge of all product lines
• Trains new sales reps on process and protocol
• Establishes and maintains outstanding relationship with distributors and Regional Sales Managers
• Manages routing escalations courteously and effectively
• Meets departmental Key Performance Indicators and Quality standards consistently
• Develops and maintains a working knowledge of all product lines
• Interfaces effectively and professionally with both internal partner and external partners, building stable working relationships
• Applies company policy and procedure to resolve routine issues
• Completes all compliance and department related courses on time
• Attends all departmental and company-wide meetings
• Adheres to daily scheduled shift for departmental coverage
• Performs additional tasks as assigned by supervisor

Preferred Qualifications

• Bachelor’s degree
• 1+ years of experience in Sales Support preferred
• Knowledge of Oracle, SalesForce, or ImplantBase
• Knowledge of anatomy and medical terminology