Sales Support Specialist

2+ years of sales, customer success, or account management experience
Results driven, detail oriented, and dedicated individual who is excited for the opportunity fuel an already successful organization and sales team.
Collaborative approach, a “can do” attitude and are relentless in pursuing goals and solving problems.
Basic understanding of how different functions within an enterprise organization operate (enterprise-level understanding of how a biz operates)
Ability to advocate for customer internally with cross-functional stakeholders
Extreme attention to detail on written and verbal communications
Extremely organized and above average proficiency and operational excellence in spreadsheets, doc and presentation creation
Ability to prioritize and multi-task
Knowledge in CPaaS and telecom is a plus
Bachelor’s Degree or equivalent years of experience required.

Assist with Pricing and Deal workflows
Prepare Pricing and Deal Structure, use and master internal pricing tools
Order Form: Creation, amendments, and execution (signatures): Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct
Quote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc
Oversee and maintain CRM records
Account Data/Ownership queries: Account consolidation, SID movements
Updating account, opportunity, contact, and lead level data
Be an Internal liaison: For creating and submitting requests and following up through resolution on them, including but not limited to: Billing, DSO, Legal, Security Questionnaire, Collections/Credit Memos/Credit Check, Carrier Relations, Support Tix
Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork are completed and represented accurately. You will deal with people, data sets and processes.
Provide Customer support: Willingness and ability to hop on customer calls along with an AE to: Explain and present on aspects related to above
Preparation for sales meetings and conducting AE research (<10% of time)
Supporting Team Success: Creation and maintenance of team-level tracker for all cross-functional challenges and asks and actively working with Regional Leader and frontline leadership to follow up and resolve them.