Sales Support Representative

Excellent time management skills and the ability to prioritize work
Very good attention to detail and accuracy
Customer service oriented and ability to work with and resolve complex issues
Ability to plan and arrange activities
Excellent interpersonal communication skills
Excellent written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
Ability to manage conflict
Capacity to work effectively under pressure
Analytical thinking
Oversee small to medium sized projects
Identify and recommend continuous improvement opportunities
Establish productive working relationships at multiple levels within the organization
Typically 4 or more years of related experience.

Receives telephone calls, emails, and cases from team Schein members to answer inquiries on various topics.
Assist Supervisors with approving and releasing pending credits and call tags, 530 pend releases, Data Warehouse reports, reviewing/processing requests in the Dental Merchandise Credit/Rebill Mailbox, bid tool status update, Concur Delegate communication, & follow up training.
Execute the primary system and procedural training of all new hires under the direction of the Sales Support Supervisor.
Trains current Sales Support TSMs on new procedures, and maintain training manuals/materials, updating as needed.
Assist Sales Support team with everyday questions/concerns and help them with escalations.
Participates in other duties and/or special projects, as required.

Typically High School education, vocational training and/or on-the-job training.
Bachelor’s degree preferred.