Sales Support II

Sales Support II

Requirements

• Typically requires a bachelor’s degree and two (2) to five (5) years of related experience or an equivalent combination.
• Ability and confidence to develop original written correspondence.
• Strong analytical skills.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Basic Microsoft Office skills primarily utilizing Excel and Power Point.
• Solid math skills and reading comprehension skills.
• Desire to play an active role in servicing customers.
• Positive attitude, high energy level.
• Strong organizational and planning skills required for multitasking and project management to meet multiple deadlines.
• Basic understanding of sales contract language and terms.

Responsibilities

• Sets up Corporate Account numbers, reads/interprets contracts and sets up customer profiles with appropriate commercial terms.
• Creates presentations for CAM/Corporate Account Experience Manager (CAEM), including implementation, contract kick-off, review meetings, performance data and additional requested information.
• Sets up accruals with accounting for general rebate ledger and Capital Incentive.
• Implements pricing per customer agreement.
• Creates reports for customers, including performance data, customized reporting, cost savings data and additional requested information.
• Approves cost savings, assists CAM/CAEM/branches with cost savings questions, sets up EAR and a level of approver on EAR.
• Correctly ties accounts to national account numbers and sets up accurate participation flags.
• Logs into the portal to retrieve RFP, gathers/finds responses and answers questions, ensures the Market Basket Request form has been filled and sent in, prices market basket once received from Quotations department, finalizes and submits the RFP.
• Answers audit questions and provides documentation as required.
• Forwards POs that are not able to be set up on auto-routing to the correct branch, determines the correct destination for PO to be routed and initiates the request to set up auto-routing.
• Schedules and coordinates conference rooms and tours.
• Assists branches in understanding their roles and responsibilities in a customer agreement.
• Determines customer locations and searches the system to find matching addresses and branch account numbers.
• Reaches out to other departments for issues or requests, including working with accounting on accrual issues, working with eCommerce on various EDI/Punchout/etc. issues, working with AR to get % past due reduced and working with IT to get system issues resolved.
• Provides coaching, guidance and direction to less experienced Sales Support employees.
• Performs other duties as assigned.

Preferred Qualifications

• Some product knowledge preferred.