Sales Supervisor – Call Center

Sales Supervisor – Call Center

Requirements

• High School diploma required.
• 3+ years’ experience in a high-volume call center sales environment required.
• 3+ years’ experience selling homeowners insurance required.
• Active Florida 2-20 or 20-44 Insurance License required.
• 2+ years’ experience in a Team Lead/Supervisor role required.
• Proven ability to be adaptable and flexible; adjusting to new requirements or unforeseen issues.
• Ability to excel in a fast-paced environment.
• Exceptional organizational and time management skills with the ability to plan and prioritize effectively.
• Excellent interpersonal skills with the ability to professionally interact with team members across departments.
• Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint, and Outlook. Proven mathematical and analytical skills.

Responsibilities

• Monitor individual and team performance, providing ongoing feedback and coaching to continuously improve results.
• Manage agent readiness, performance, and availability.
• Oversee schedules and timesheets, ensuring schedule adherence and accurate time reporting.
• Track calls, monitor abandonment rates, and ensure agent accountability.
• Ensure compliance and accuracy of data entry and policy structure.
• Manage lead assignments and ensure timely follow-up.
• Listen to calls, provide feedback, and conduct quality audits.
• Report on team performance, key metrics, and outcomes.
• Oversee onboarding, training, and development of new and existing staff.
• In partnership with agency leadership, implement new sales strategies and processes.
• Manage the team’s technology needs, working cross-functionally to ensure systems are operational and optimized, including phone, chat, SMS, and Salesforce.
• Foster a motivating and supportive team environment.
• Stay informed about market trends, industry developments.
• Perform other duties, as assigned.

Preferred Qualifications

No preferred qualifications provided.