Sales & Service Representative

Sales & Service Representative

Requirements

• High School Diploma or General Education Degree (GED) and additional post-secondary training or education.
• Any combination of two or more years in customer service, inside sales, and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience.
• Demonstrated competence in the use of computers and software applications.
• Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others.
• Ability to effectively present information in one-on-one and small group situations.
• Willingness and ability to be on call as needed to provide 24-hour service to customers.
• Willingness and ability to travel within and outside the branch service area, with occasional overnight stays.
• Valid Driver’s license with the ability to meet the MRC Global vehicle policy.

Responsibilities

• Respond to incoming customer inquiries, develop accounts, and generate quotes using MRC’s Global database.
• Maximize gross margin sales through careful analysis during the quote process.
• Identify and act on opportunities to increase market share by growing sales.
• Provide product prices, delivery specifications, and payment terms, and offer substitute products where appropriate.
• Assist outside sales and/or branch management in processing priority transactions.
• Work to understand customers’ business and determine customers’ requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales.
• Enter and maintain purchase orders, customer orders, procurement matches, and trade discounts as needed.
• Work with internal MRC Global departments to set up and maintain accurate customer files (profiles).
• Maintain and approve quality standards.
• Establish and maintain customer relationships, communicate with customers and co-workers to provide technical information.
• Participate in meetings and training opportunities to enhance and maintain personal and product knowledge.
• Monitor expected ship dates to ensure timely delivery and expedite as needed.
• Provide prompt responses to internal and external customers, vendors, and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material).
• Perform other duties as required.
• Take reasonable care for the safety and health of yourself and others.
• Report workplace hazards, injuries, or illnesses immediately.

Preferred Qualifications

• Must have the ability to provide documentation verifying legal work status.
• Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries.
• Ability to understand and comply with MRC guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines.