Sales & Service Representative

Sales & Service Representative

Requirements

• One (1) or more years’ experience in a dedicated customer-facing role, inside sales, and/or warehouse services.
• OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor’s degree, preferably with studies in industrial or sales.
• Competent in the use of computers and software applications.
• Ability to communicate and promote ideas and transfer detailed knowledge to others.
• Ability to effectively present information in one-on-one and small group situations.
• Attention to detail; works with a sense of urgency.

Responsibilities

• Respond to customer requests for quotes by sourcing products from existing Company inventory or buying them out externally.
• Build quotes that simultaneously create value for the customer and profitability for MRC Global.
• Identify and actively pursue sales opportunities to contribute to overall sales growth.
• Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth.
• Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers’ orders, create vendor purchase orders (PO), and perform other tasks related to customer needs.
• Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs.
• Verify the on-time shipping/delivery status of pending inbound and outbound shipments.
• Communicate status proactively with the customer and adjust product sourcing efforts if needed.
• Proactively respond to customers’ needs and concerns with options by using a problem-solving approach.
• Validate that products specified in customers’ quote requests are permitted per their respective approved manufacturer’s list (AML) or other customer-provided specifications.
• Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/processes.
• Consult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.
• Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.
• Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.

Preferred Qualifications

No preferred qualifications provided.