Sales Performance Manager

Bachelor’s Degree plus at least 1 year supervisory experience; OR Associate’s Degree plus at least 2 years supervisory experience; OR High School degree plus at least 4 years supervisory experience
Minimum of 2 years of progressive Sales experience in a counter sales environment
Minimum of 2 years of experience executing training initiatives and coaching and mentoring sales professionals
Must have valid driving license and be willing and able to travel between your assigned locations (average at about 50%)

Act as an internal sales expert and partner with Operations leadership to help assess, measure and enhance the performance of revenue generation activities connected with counter sales effectiveness
Partner with local managers to identify and analyze areas of revenue generation opportunities for products and/or services in support of business goals
Monitor the sales agents overall effectiveness throughout the sales process
Coordinate communications related to counter sales initiatives, products and processes
Assess and analyze business needs with recommendations on training plans and programs to enhance knowledge and skills
Facilitate local sales training programs and keep updated on new training methods and techniques
Develop and maintain training materials related to sales initiatives including presentations, job aids, participant handouts, virtual class materials and other resources

Full understanding of effective customer service and sales concepts
Strong work ethic and sense of urgency
Ability to get to the root of a problem and utilize resources to provide appropriate solutions
Effective communication with individuals at all levels
Ability to build trust and rapport with others
Excellent administrative and organizational skills utilizing MS Office Suite of Products including Outlook, Word, Excel and Power Point