Sales Operations Specialist

4-6 years of related customer service and data entry experience or equivalent education
High proficiency in Microsoft Excel
Self-starter with strong initiative and high-performance level
Able to stay on task and work independently with little supervision
Ability to quickly learn new programs/platforms
Ability to multi-task and prioritize daily responsibilities
Ability to develop an efficient organizational system to manage processes, information, and communication
Employs exemplary oral and written communication skills
Responds well to internal deadline pressures in a fast-paced environment
Proficient typing and data entry skills
Ability to convey information and concepts in a ‘user friendly’ manner to different skill levels and personalities

Assess, analyze, and report on employee productivity at the individual and departmental levels
Support the leadership team with potential schedule changes and capacity planning
Create reports for our Inside and Outside Sales Team
Create, maintain, and update users in various operational systems
Create, maintain and update jot form request; provide reporting as needed
Coordinate the onboarding of our Inside Sales new hire classes, including initial check in calls with new hires, sending welcome kits, updating users in multiple systems, sending samples, and assisting with verifying all equipment was received
Manage and send out anniversary certificates for Inside Sales and Sales Operations
Assist in processing UPS Claims; pull data from ODY for use in reporting
Perform other duties as assigned
Comply with all policies and standards

Experience with timeclock systems with a large employee base and reporting duties is preferred