Sales Operations Segment Lead
| Company | Fidelity National Information Services |
|---|---|
| Location | Milwaukee, WI, USA, New York, NY, USA, Bellevue, WA, USA, Jacksonville, FL, USA, Atlanta, GA, USA, Cincinnati, OH, USA |
| Salary | $142370 – $239190 |
| Type | Full-Time |
| Degrees | Bachelor’s, MBA |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s degree (STEM field or Economics preferred)
- 4-7 years of experience in sales operations, revenue operations, business operations, sales/corporate strategy, or similar function in a technology/financial services company
- Proven ability to build strong and effective relationships with Sales teams and leaders, including the ability to build credibility, influence decisions, and drive change.
- Expert communication skills, both written and verbal.
- Outstanding program management skills with ability to manage multiple priorities simultaneously
- Strong business and operations acumen, budgeting, planning, organization design, performance management, and change management skills.
- Experience with process development, optimization and efficiency, and Lean Six Sigma.
- Strong sense of personal time management, productivity, organization, prioritization, workload management.
- Results and outcome driven.
- Exceptional decision-making and problem-solving skills.
- Ability to establish and maintain effective working relationships and interact effectively with all levels of personnel and management across FIS.
- Occasional travel will be required.
Responsibilities
- As the primary point of contact for sales leaders in the segment/region, provide data-informed KPIs and insights to drive decision-making, support ad-hoc reporting and analysis requests, and act as the voice of the field by escalating feedback internally to drive improvements.
- Drive local forecasting and ensure forecast accuracy while managing local pipeline processes to maintain effective sales operations.
- Monitor and resolve ongoing operational issues such as territory assignments and deal management.
- Assist in preparations for sales reviews, including forecasts and quarterly business reviews (QBRs).
- Support annual and quarterly planning processes, including assigning territories and quota setting.
- Partner with other sales support functions to implement and enforce policies and procedures.
- Provide operational support for local sales initiatives.
- Collaborate with Sales Technology to ensure data quality and governance while offering ongoing sales administrative support, including CRM updates and Q&A.
- Coordinate with relevant sales support teams to help onboard, train, and enable sales teams.
Preferred Qualifications
- MBA or Master’s degree in a business function or operations management.
- Proficiency in sales tools such as MS Dynamics, SalesForce, Outreach, ZoomInfo, Seismic.
- General knowledge of financial and/or payment solutions technology, including systems, applications, and banking practices.