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Sales Operations Manager
| Company | SugarCRM |
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| Location | Denver, CO, USA |
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| Salary | $100000 – $115000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 5+ years of experience in Sales or Revenue Operations, preferably in the software or SaaS industry.
- Strong analytical skills with the ability to interpret complex data and provide actionable insights.
- Advanced Proficiency in CRM systems
- Proficiency in Excel, SQL, or other data management and reporting tools.
- Excellent communication and interpersonal skills to work cross-functionally and influence stakeholders.
- High attention to detail and ability to manage multiple priorities in a fast-paced environment.
- Experience in process improvement and systems optimization.
Responsibilities
- Analyze and streamline end-to-end sales operations to increase efficiency, effectiveness, and scalability.
- Identify and resolve operational challenges faced by the sales team through proactive problem-solving and process enhancement.
- Pinpoint revenue growth opportunities and implement data-backed strategies to drive profitability.
- Support the sales forecasting process by maintaining accurate pipeline data, validating forecast inputs, and providing reporting and insights to help guide sales leadership decisions.
- Oversee adherence to pricing and discounting policies, ensuring consistent governance and control.
- Partner with Marketing, Finance, Product, and Customer Success teams to align on goals, dependencies, and execution plans.
- Maintain data hygiene and system accuracy across platforms, including CRM and BI tools.
- Administer and update Business Insights leaderboards, quota assignments, and partner revenue analysis reports.
- Support CRM usage, including troubleshooting, user management, and best practice enforcement.
- Log and manage reseller certifications and account holdovers.
- Ensure sales tools and platforms are effectively supporting business processes; suggest and implement improvements as needed.
- Organize and maintain internal documentation, including sales-related SharePoint sites and resources.
Preferred Qualifications
- Experience with partner/re-seller models and certification tracking.
- Background in data visualization or business intelligence tools.
- Proven experience in database management, analytics, and reporting.
- Strong understanding of sales processes, CRM systems, and sales enablement tools.
