Sales Operations Analyst – Custom-Pak®
| Company | Alcon |
|---|---|
| Location | Mississauga, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s Degree
- 3-5 years in similar role (operations / supply chain or sales support), preferably in the pharmaceuticals / medical industry
- Bilingual preferred – Fluent in French and English
- Mix of both planning (i.e., analysis) and execution (i.e., implementation involving multiple collaborators) skills is critical
- Experience with surgical products (ophthalmology preferred)
- Experience with contract administration and/or RFP / tenders is a plus
- Travel required: Up to 20%
Responsibilities
- Proactively manage Custom-Pak® supply by flagging forecasting concerns, coordinating with Sales & Operations Planning (S&OP) to monitor production, and planning for any imminent back orders.
- Provide Custom-Pak® order support for Customer Service by validating and troubleshooting/resolving active backorders.
- Ensure timely forecast adjustments by S&OP partners
- Own “Post-mortem” resolution support by of ensuring accurate credits / rebills for any pack-related issues (e.g., back orders, temporary deviations, complaints, etc.).
- Assist with console transition planning by supporting Equipment Specialists and Account Managers
- Facilitate Custom-Pak® customer onboarding and education by reviewing contractual commitments, managing data collection through surveys, and maintaining site preferences and contacts.
- Support with management of temporary deviations, complaints, and some quality-related processes (e.g., Market Actions).
Preferred Qualifications
- Bilingual preferred – Fluent in French and English
- Experience with contract administration and/or RFP / tenders is a plus