Sales Operations Analyst
| Company | Carbyne |
|---|---|
| Location | Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- 2+ years in SaaS Sales Operations with a leading technology company
- Comfortable working with Salesforce flows, formulas, custom views, reports and dashboards
- Experience with purchase order, contract management, and proposal management
- High proficiency in Google applications
- Great problem solving and analysis skills, leadership skills, and ability to communicate well with a senior management team
- Detail-oriented with a knack for organization and process improvement
- Meticulous organizational skills
- Capacity to manage and prioritize a large number of requests
- Proactive, loves to help others, and excited by getting things done
- Great communication and interpersonal skills
- Passion for supporting law enforcement, first responders, and other government agencies
Responsibilities
- Develop customer agreements in collaboration with Sales, Leadership, Legal, and Finance assistance
- Work closely with the CSM and the sales teams on client requests and inquiries
- Participate in the RFP/customer solicitation process by working with internal SMEs
- Assist with proposal content moderation in Responsive or other content management tool
- Develop and maintain workflows and processes
- Collaborate with the Finance and Product teams to manage and maintain product catalogs, price books, pricing rules, and discount schedules
- Create and maintain all documentation related to CRM maintenance process (SOPs)
- Collaborate with internal resources to ensure reports are translated into actions, and results are monitored
- Build Salesforce reports and dashboards based on business and leadership needs
- Provide accurate data for Weekly Deal Reviews and pipeline meetings
- Optimize the customer journey and sales cycle by developing and executing operational plans
- Proactively work with business leaders across departments to support business decisions, including growth/churn strategy, territory optimization
- Continually seek opportunities for improving team performance through thoughtful examination of processes, technology systems/tools, and personnel
Preferred Qualifications
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No preferred qualifications provided.