Sales Manager

Sales Manager

Requirements

• High School Diploma or equivalent is required.
• Bachelor’s degree in Business or related field is preferred.
• Three (3) to five (5) years sales experience with a proven track record of success is preferred.
• Previous supervisory experience is a preferred.
• Proficient in the use of Microsoft Office, including Word, Excel and Outlook.
• Excellent communication, customer service, and organizational skills.
• Initiative to meet assigned goals, missions and objectives.
• Strong interpersonal skills to effectively communicate and build rapport.
• Ability to effectively manage time and conflicting priorities.
• Strong attention to detail.
• Ability to work the schedule and hours dictated by business needs, to include evenings, weekends and holidays.

Responsibilities

• Drive Sales to consistently achieve store sales goals by personally selling the furniture and accessories and services offered by La-Z-Boy.
• Team with Store Manager, Designer and selling team to promote In-Home Design Sales program and drive store sales.
• Maximize store promotions, marketing initiatives, and grass roots programs.
• Hires, trains and retains the highest quality team members who exhibit energy and enthusiasm.
• Coaches to the Company selling model with the passion to drive real action.
• Uses the Company metrics to coach the proper behaviors needed to be a world class selling organization.
• Create an environment where the store team is empowered to deliver excellent customer service aligned with company processes and standards and where they are encouraged to achieve company goals.
• Train, coach and develop selling team on product knowledge and selling skills to achieve store sales goals.
• Create a positive and exciting working environment for all store associates.
• Hiring and developing talent, and succession planning; and leveraging the capabilities of new and existing talent.
• Utilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficiencies.
• Leads with the highest ethical standards and demands the same from their teams.
• Ensures associates are provided the necessary tools to perform job responsibilities.
• Coach and counsel team based on results including completing performance reviews.
• Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery.
• Know what is happening on the floor at all times. Be willing and able to jump into every sale and close it.
• Show a sense urgency, enthusiasm and excitement with the staff and customers.
• Adhere to operational procedures and guidelines outlined by the Company and other duties assigned by the Store Manager.
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries.
• Responsible for opening and closing of the store.
• Maintain store cleanliness, appearance, and standards. This includes, but is not limited to, maintenance of showroom displays, tagging, and facilities.
• Sets the highest standard for customer care.
• Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills, knowledge of products and services and product demonstrations.
• Make sound business decisions to deliver customer satisfaction and promote team environment.

Preferred Qualifications

• Bachelor’s degree in Business or related field is preferred.
• Three (3) to five (5) years sales experience with a proven track record of success is preferred.
• Previous supervisory experience is a preferred.