Sales Department Supervisor

Sales Department Supervisor

Requirements

• 2-5 years experience motivating a team to achieve sales goals (preferably as a store Leader or Trainer)
• Understanding of luxury design.
• Experience with appliance fitting and specifications.
• Passion for great customer service and a drive to exceed sales targets.
• Strong organization, self-motivation, communication and relationship management skills
• An ability to handle customer escalations and demonstrate professional maturity.
• Ability to learn details of a vast product catalog.
• Demonstrated ability to work within a team sales environment.
• Technical acumen to learn necessary software; proficiency in Google Suites and/or Microsoft Office applications preferred.
• Track record of thriving in a fast paced and changing environment, with an ability to adapt and grow.
• Flexibility availability (including mornings, nights, weekends, some holidays)

Responsibilities

• Maintain luxury experience standards by providing an authentic, inviting guest experience that exemplifies our commitment to customer satisfaction and passion for luxury design.
• Collaborate with General Contractors on design implementation in client spaces.
• Understand and deliver on the compatibility of appliances within client spaces.
• Work with the Assistant Store Manager – Sales to attract, hire, coach, and retain top-performing talent for the Sales team, in alignment with business priorities and cultural norms.
• With direct reports, be a strong visible presence in the designated work area to drive sales and strong guest service.
• Provide brand and product information to support guest purchase inquiries.
• Support store leaders in development and execution of training to build product specialist team knowledge of our product, selling, guest service, operations, visual, and other aspects of their roles.
• Deliver against individual and team sales and service KPIs, productivity standards and store goals.
• Collaborate with the Design team, generating and referring leads as appropriate or supporting product inquiries coming from the design process.
• Lead the use of design tools, CRM software and client accounts for consistent guest experience and record keeping.
• Master selling essentials, sales analytics tools, and other training resources to educate the team on our wide array of product assortment.
• Manage and monitor stock levels, merchandise adjacencies, presentations, signing, and assortment in all departments to ensure the sales-floor is adequately stocked. Maintain visual standards of the store, per home office directive.
• Work with the Guest Experience team to ensure the store meets visual, replenishment, cleanliness, safety and back of house standards during floor leadership shifts.
• Engage in a high energy and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations.
• Perform key holder and Manager On Duty duties.

Preferred Qualifications

No preferred qualifications provided.