Sales Coordinator

Sales Coordinator

Requirements

• Minimum one (1) year of experience in customer service or clerical experience.
• High School diploma or equivalent
• Proficient in Microsoft Office

Responsibilities

• Greet visitors, answer phone calls, intake and process incoming lead information, handle reservation requests, research group billing inquiries, gather data as needed, compile reports, maintain files and prepare correspondence.
• Interact with group, catering, and business travel customers in person, via email, and over the phone to qualify and assist existing and future customers, including but not limited to making reservations at the customer’s request.
• Maintain communication with group customers regarding the status of their group room block, including entering rooming lists, monitoring pick up status, reporting status of current pickup, providing cutoff date alerts and making individual rooming list reservation changes.
• Assist property managers with sales duties as needed including initial billing inquiries, commission payments, no-show status, sales system research, brand reward point administration, and scheduling appointments.
• Assist managers with RFP responses, proposals, contracts, BEOs, and meeting arrangements as needed.
• Send all local Convention and Visitors Bureau (CVB) requests for proposals (RFPs) received by the hotel to the Hotel’s assigned Lead Analyst for distribution per our internal protocols.
• Assist Catering & Events Manager (CEM) with reservation requests and building group master accounts in the brand system, as needed.
• Upload and maintain the group files within the sales system for all group bookings at the property level, ensuring signed agreements are uploaded when all bookings are turned to definite bookings.
• Maintain inventory and create printed and electronic collateral to include coupons, flyers, and branded sales and marketing pieces.
• Maintain all social media accounts for the hotel with a minimum of four (4) postings per month to all channels, responding to all comments and reviews on social media, and completing brand required Sprinklr training for social media.
• Participate in Sales Department meetings.
• Provide additional administrative assistance as directed.
• Any and all other work as required to complete the primary purpose of the position.

Preferred Qualifications

• Prior hotel sales office experience, particularly working in a fast-paced environment.
• Bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major.
• Experience with Sales System (Delphi.fdc or CI/TY) and the brand’s PMS (OnQ, Opera, etc.)