Sales Associate - Travel Contact Center

Sales Associate – Travel Contact Center

Company	AAA Club Alliance
Location	Kansas, USA, Pennsylvania, USA, Delaware, USA, Washington, DC, USA, Jackson Township, NJ, USA, Waterbury, CT, USA, South Dakota, USA, Virginia, USA, Kentucky, USA, West Virginia, USA, Maryland, USA, Oklahoma, USA, Ohio, USA, Indiana, USA
Salary	$16 – $21.65
Type	Full-Time
Degrees
Experience Level	Junior, Mid Level

High School Diploma or equivalent
18 months of sales/customer service experience
Effective written and oral communication skills
Ability to multi-task/seek resolution
A quiet, private workspace free from distraction or interruption
Stable, high-speed, hard-wired internet connection via Ethernet cable required throughout employment
Successful completion of virtual training class
Able to work weekends, overtime and/or holidays as required

Serve Members/non-Members through telephone, email, and web chat channels by selling and servicing air, car, rail, and hotel reservations
Book and counsel Members/non-Members on primarily domestic air, rail, hotel and car reservations
Operates and is familiar with applicable automated airline reservation and ticketing system as well as travel partner booking sites
Complies with all ARC regulations and Club policies and procedures in the collection and handling of assets
Answers and accurately processes incoming telephone calls, e-mails, and web chat sessions related to AAA travel
Create and maintain long-term relationships with travel clients to foster repeat business
Meets or exceeds established minimum production/performance requirements
Participates as a user in testing of new systems/procedures
Demonstrates creative problem-solving skills and identifies alternatives
Keeps current on new developments, products, services, policy changes, etc.
Assists Members with auto travel plans by providing hotel reservations along planned route
Other duties as assigned