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  • Inside Sales
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Sales Associate

March 14, 2025March 14, 2025

Sales Associate

CompanyClarkson Eyecare
LocationEast Lansing, MI, USA
Salary$Not Provided – $Not Provided
TypeFull-Time
Degrees
Experience LevelEntry Level/New Grad, Junior

Requirements

  • High School Diploma or GED Equivalent
  • Favorable result on Background Check
  • Basic computer skills
  • Strong customer service skills
  • Excitement to learn and grow

Responsibilities

  • Promote frames and lenses recommended by the doctor to meet patient needs
  • Adjust and repair glasses
  • Facilitate patient flow
  • Verify medical and vision insurances
  • Effectively communicate with patients, doctors, and managers
  • Answer inquiries through phone, email, and in person requests
  • Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
  • Determine patient wants and needs and selling to exceed their expectations
  • Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
  • Able to operate the auto-lensometer and manual lensometer
  • Educate and recommend specific lenses, lens coatings and frames to suit patient needs
  • Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
  • Dispense patient orders and repair and adjust patient frames
  • Dispense all glasses and/or contact lens orders using current process
  • Acknowledge patients in a friendly, approachable way that invites them into the office
  • Maintain frame standards with cleaning, organization, full and well-presented areas
  • Follow all protocols to keep Frame inventory accurate
  • Desire to gain industry knowledge and training
  • Demonstrates initiative in accomplishing practice goals
  • Consistently creating a positive work environment by being team-oriented and patient-focused
  • Commitment to work hours that meet the needs of the business which may include weekends, schedule changes or an extended schedule
  • Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
  • Performs other duties that may be necessary or in the best interest of the organization.

Preferred Qualifications

  • Associates or Bachelor’s degree in Business Administration or Healthcare Management preferred
  • ABO and NCLE certifications preferred, but not required
  • Previous medical office experience preferred; previous ophthalmic experience strongly preferred
  • Associates Degree preferred
  • Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience


TaggedClarkson EyecareCustomer Success ManagementEntry Level/New GradFinance & Operations & StrategyInside SalesJuniorSales & Account Management

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