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Sales and Service Supervisor
| Company | AvalonBay Communities |
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| Location | Los Angeles, CA, USA |
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| Salary | $49000 – $72000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
- 1 or more years of supervisory or training experience required
- High school diploma or equivalency (GED) is required.
- Proficiency in using administrative software and Microsoft Office Suite
Responsibilities
- Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals
- Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information
- Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction
- Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
- Support residents during the move-in process, lease renewals, move-out process and resident transfers
- Call or visit competitive market communities to update market survey and keep apprised of changing market conditions
- Plan and execute resident activities and events to foster positive community connections
- Follow all applicable AVB policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing
Preferred Qualifications
- Bachelor’s degree preferred
