Sales and Service Representative – Bilingual
| Company | Royal Bank of Canada |
|---|---|
| Location | Montreal, QC, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Mid Level |
Requirements
- Willingness and ability to successfully obtain the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers and the General Insurance License for Ontario Other Than Life and other provinces.
- Post-secondary diploma (DCS/BAC/Master’s degree) or SSD/DVS/ACS with 3 years of full-time experience in the Canadian labour market or an ACS in damage insurance. For studies conducted outside of Canada, you must have the comparative evaluation issued by one of the following members (WES/MIFI/CES/ICAS/ICES)
- Bilingualism (English and French) required, as you will regularly serve our clients with English and French speaking needs.
- High level of reading, comprehension and speaking in both languages.
- Exceptional customer service skills with the ability to build strong relationships and connect with clients
- Flexibility to work all shifts within the hours of operation. The Home & Auto Advice Centre is open Monday – Friday, 8:00am – 8:30pm
- Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.)
Responsibilities
- Provide insurance advice and solutions to clients based on their needs through inbound calls
- Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions
- Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
- Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies
- Use procedures effectively and seamlessly during conversations with clients
- Cultivate and maintain relationships with partners to work as one RBC team
Preferred Qualifications
- Possession of the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers
- Post-secondary education
- Knowledge of insurance products
- Customer service and/or sales experience in a contact centre environment.