Sales and Customer Care Consultant – Ftc
| Company | YOOX Net-a-Porter |
|---|---|
| Location | Mahwah, NJ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad |
Requirements
- Previous experience in a contact center environment or customer service role (retail and hospitality)
- Excellent written and verbal communication skills
- Excellent keyboard and written skills with precise grammar and spelling
- Confident and proactive approach
- Excellent eye for detail and good organizational skills
- The ability to work in a team
- Flexibility to work shifts – This will include weekends and during busy periods there may be an expectation to work additional shifts.
Responsibilities
- Ensure that an excellent customer experience is given to every customer, every time
- Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat and social media
- Take a proactive approach, anticipating and preventing any barriers to a totally seamless customer experience, by going above and beyond
- Assist customers with all lines of enquiry which will include; product queries, returns, delivery, registration, payments and more
- Be committed to meeting KPI’s including sales, quality and productivity targets; playing a key role in helping the department to achieve its overall goals
- Work with your colleagues across Customer Care and internal departments to continuously strive to improve service and knowledge
Preferred Qualifications
-
No preferred qualifications provided.